VEC Payment Policy
Payment at time of service:
Payment at time of invoice receipt is requested for each routine and emergency visit. After each visit, you will be emailed an invoice within five business days of service. You will receive an invoice with a link to pay by credit card, or payments can be e-transferred to valleyequinevets@gmail.com. We also accept cash. At this time, e-transfer is our preferred method of payment. We do not accept cheques.
Credit Cards:
A credit card on file is required for new clients. All new clients are required to sign a credit card preauthorization form. Unpaid invoices will be billed via credit card after 30 days of no payment. All credit card information is stored in a secure database. Our software is Payment Card Industry Data Security Standard compliant.
E-Transfers:
Please include your name and account number in the notes when sending an e-transfer. E-transfers can be sent to valleyequinevets@gmail.com.
Financing:
We’re horse people. We know that horses love to have expensive, unplanned emergencies. We have your horse’s best interests at heart. With these unplanned events, we will work with you to develop a payment plan, including:
Lend Care - we have an agreement with LendCare, which allows clients to finance their veterinary bills. Learn more: https://www.lendcare.ca/en/consumer/veterinary-financing
We have our own payments to make and are unable to carry client’s balances without payment for prolonged periods of time.
Service for accounts with unpaid balances over 60 days:
Client accounts that are overdue 60 days and have not made agreed upon payments will not receive service until the account is fully paid and a future payment agreement has been made.
Interest accrual:
Unpaid accounts over 30 days will automatically incur a 5% interest fee added to the invoice.
